24/7 Emergency Plumbing & Heating Call-Outs in West Sussex & Surrey

We aim to respond to emergency call-outs as quickly as possible. In most cases, we can get an engineer to your property within the hour, depending on your location and traffic conditions. Our engineers are based locally in Crawley, West Sussex, and the surrounding areas, which means they can be dispatched rapidly. We understand the urgency of emergencies like burst pipes or boiler breakdowns, and our priority is always to minimise disruption and damage to your home.

Yes, there is usually an additional charge for call-outs outside of normal working hours, such as evenings, weekends, and bank holidays. However, we always provide a clear price upfront before work begins so you won’t be surprised by hidden fees. Our goal is to offer fair and transparent pricing, even for emergency services, so you know exactly what you’re paying for before our engineer starts the repair.

Absolutely. All of our engineers are fully qualified, highly trained, and Gas Safe registered. This means they are legally certified to work safely and competently on gas appliances, boilers, and heating systems. In addition, our team undergoes continuous training to keep up with the latest regulations, safety standards, and repair techniques. When you book an emergency call-out with us, you can rest assured your property is in safe hands.

We cover a wide range of plumbing and heating emergencies, including burst or leaking pipes, broken boilers, heating system failures, blocked toilets or drains, leaking radiators, and gas leaks. Whether the issue is water-related, heating-related, or gas-related, our engineers have the expertise and tools to handle it quickly and effectively. If you’re not sure whether your situation counts as an emergency, give us a call — we’ll advise you right away.

Yes. Sometimes, depending on the availability of specialist parts or the complexity of the problem, a full repair may not be possible on the spot. In those cases, our engineers will always provide a safe and effective temporary fix to get your home back to normal until a permanent solution can be arranged. We’ll also order any required parts immediately and schedule a follow-up appointment as soon as possible to complete the repair.

If the problem is causing significant water damage, poses a safety risk, or is preventing you from using essential facilities (such as toilets or heating in winter), it’s best to call for an emergency plumber right away. Issues like burst pipes, gas leaks, and boiler breakdowns in cold weather should always be treated as urgent. Smaller issues, like a slow drip or a radiator not heating properly, can sometimes wait until normal working hours — but if you’re unsure, it’s always safer to give us a call and ask for advice.

We provide 24/7 emergency plumbing and heating services across Crawley, West Sussex, and surrounding towns such as Horsham, East Grinstead, Redhill, Reigate, Haywards Heath, Leatherhead, Horley, Epsom, Sutton, Caterham, and Warlingham. Because our engineers are based locally, we can respond quickly to emergencies throughout the region. If you’re just outside these areas, give us a call — in many cases, we can still help or recommend a trusted partner.

The best way to avoid emergencies is through regular maintenance and timely servicing. For example, scheduling an annual boiler service ensures your heating system runs efficiently and safely. Power flushing your heating system every few years helps prevent blockages and cold spots in radiators. Checking pipes, taps, and fittings regularly can also catch small leaks before they turn into major issues. We also recommend fitting a water softener if you live in a hard water area, as this reduces limescale build-up and extends the lifespan of your appliances. Our team can provide tailored advice during your visit.